Client Advisor (Part-Time)

Overview

Richemont is a Switzerland-based luxury goods holding company comprising prestigious maisons across jewellery, watchmaking and premium accessories. As an employer, Richemont emphasizes craftsmanship, heritage-led product excellence and long-term brand stewardship, offering structured retail training and career pathways within an international portfolio of maisons.

Role & Responsibilities

• Deliver personalised, high-end customer service and cultivate long-term client relationships through proactive clienteling.
• Achieve individual and store sales targets by converting walk-in clients and following up on appointments and leads.
• Operate the point-of-sale system accurately, process transactions and handle returns, exchanges and gift services.
• Maintain visual merchandising standards, ensure product presentation aligns with brand guidelines and execute seasonal floor resets.
• Manage inventory activities including stock replenishment, receiving, cycle counts and loss-prevention procedures.
• Support in-store events, private appointments and trunk shows; collaborate closely with store management and Maison teams.

Qualifications

• Professional presentation and polished interpersonal manner appropriate to a luxury environment.
• Flexible availability including evenings, weekends and occasional holidays.
• Authorization to work in the United States without sponsorship.
• Strong numeracy and attention to detail for transaction handling and stock control.
• Reliable, punctual and able to stand for extended periods on the sales floor.

Skills

Experience

Entry-level role; 1+ year of retail sales experience preferred, ideally within luxury, jewellery or premium watch brands. Demonstrable customer-facing experience and a track record of achieving sales targets are advantageous.

Education

High school diploma or equivalent; vocational training in retail, hospitality or luxury services is a plus.

Culture

Richemont cultivates a culture rooted in artisanal excellence and respect for heritage, where attention to detail and client-centric service are paramount. The group fosters internal mobility and professional development across its maisons, encouraging collaborative teamwork and pride in craftsmanship.