Client Advisor

Overview

Richemont is a leading Swiss-based luxury goods group that houses a portfolio of high-end maisons renowned for jewellery, watches and leather goods, including names such as Cartier, Van Cleef & Arpels, IWC and Montblanc. The organisation emphasises craftsmanship, heritage and long-term client relationships while supporting brand-specific creativity and technical excellence across its maisons.

Role & Responsibilities

• Develop and sustain long-term relationships with high-net-worth and walk-in clients through personalised clienteling and proactive outreach.
• Consistently achieve and exceed individual and boutique sales targets through consultative selling, upselling and cross-selling across product categories.
• Demonstrate exceptional product knowledge and storytelling to convey craftsmanship, provenance and technical detail of watches, jewellery or leather goods.
• Manage the full sales process: client qualification, merchandising presentation, processing transactions, CRM entry and accurate after-sales follow-up.
• Maintain boutique standards for visual merchandising, stock integrity and presentation in line with brand guidelines.
• Represent the maison at client events, private appointments and trunk shows, coordinating with boutique management and regional client teams.
• Collaborate with colleagues and headquarters teams to share client intelligence, support client reporting and participate in training to refine sales techniques.

Qualifications

• Proven track record of achievement in luxury retail or high-end hospitality with measurable sales results.
• Impeccable professional presentation and polished interpersonal skills appropriate for servicing discerning clientele.
• Strong consultative selling capabilities and the ability to craft personalised client experiences.
• Flexible availability to work retail hours, including evenings, weekends and public holidays as required.
• Right to work in the United States.

Skills

Experience

Typically 2+ years in a client-facing role within luxury retail or high-end hospitality demonstrating consistent sales performance and client development.

Education

High school diploma or equivalent; vocational or tertiary qualification in retail, business or hospitality is advantageous.

Culture

Richemont fosters a culture that prizes artisanal skill, long-term client relationships and stewardship of heritage brands. Teams operate with high standards of professionalism, collaboration and continuous development to preserve maison identity while delivering exceptional client experiences.