Client Advisor

Overview

Richemont is a Swiss-based luxury goods holding company comprising a portfolio of prestigious maisons in jewellery, watches, leather goods and writing instruments. As an employer, Richemont is defined by a dedication to craftsmanship, heritage and product excellence, operating through internationally recognised maisons that combine artisanal savoir‑faire with global retail networks.

Role & Responsibilities

• Deliver personalised, discreet service to high‑net‑worth and walk‑in clients, ensuring an exceptional client experience at every touchpoint.
• Develop and maintain a curated client portfolio through proactive clienteling, follow‑up and after‑sales care to maximise lifetime value.
• Achieve individual and boutique sales targets and KPIs through consultative selling and cross‑selling of product ranges.
• Operate point‑of‑sale systems and manage accurate transaction processing, client records and CRM updates.
• Ensure boutique presentation and visual merchandising meet maison standards; manage stock, replenishment and loss‑prevention procedures.
• Support boutique events, private viewings and trunk shows, collaborating with store leadership and cross‑functional teams.
• Adhere to brand policies, compliance requirements and local regulations regarding product handling and customer data.

Qualifications

• Proven ability to sell to and cultivate relationships with discerning clientele in a premium or luxury retail environment.
• Excellent interpersonal and consultative selling skills with polished personal presentation and professional demeanor.
• Strong organisational aptitude with attention to detail in client records, stock control and visual standards.
• Flexibility to work retail hours including evenings, weekends and public holidays as required by boutique operations.
• Legal authorization to work in Vietnam.

Skills

Experience

Typically 1–3 years of direct experience in luxury retail, jewellery, watches or premium fashion with demonstrated achievement against sales targets and experience handling high‑value transactions.

Education

High school diploma or equivalent required; vocational training or a diploma in retail, hospitality or a related discipline preferred.

Culture

Richemont cultivates a culture that values artisanal excellence, discretion and long‑term client relationships. Teams operate within maison‑specific environments that emphasise craftsmanship, refined service and a collaborative approach across global markets.