Client Advisor

Overview

Richemont is a Swiss-based luxury goods maison and holding group comprising high-end jewellery, watchmaking and accessory brands. Renowned for its emphasis on craftsmanship, heritage and maison-led excellence, Richemont operates global boutiques and supports a client-centric retail culture across its maisons.

Role & Responsibilities

• Deliver exceptional, personalised client service to cultivate long-term relationships and repeat business.
• Achieve and exceed boutique sales targets and individual KPIs through proactive clienteling and consultative selling.
• Manage client records, follow-up activity and appointments using the store CRM and clienteling tools.
• Provide expert product knowledge and brand storytelling across watches, jewellery and accessories to assist client purchasing decisions.
• Support visual merchandising, stock management and daily boutique operations to ensure an elevated retail environment.
• Collaborate with the store team and regional managers on client events, private appointments and after-sales coordination.

Qualifications

• Proven track record in luxury retail or high-end customer-facing sales, preferably within jewellery, watches or leather goods.
• Demonstrable ability to build and maintain a high-value client portfolio through proactive outreach.
• Excellent communication skills, polished presentation and a service-first attitude appropriate to a luxury environment.
• Flexible availability including evenings, weekends and occasional travel for client events or training.
• Authorization to work in the United States.

Skills

Experience

Typically 1–3 years of client-facing experience in luxury retail or a related high-end services environment; demonstrable sales results and client portfolio management are preferred.

Education

High school diploma or equivalent; tertiary education in business, hospitality, or a related field is advantageous but not required.

Culture

Richemont cultivates a collaborative, craft-focused culture that values discretion, refinement and long-term client relationships. The workplace emphasizes professional development within maisons that prize heritage, product excellence and personalised service.