Client Advisor (Chinese speaker)
Richemont seeks a Client Advisor (Chinese speaker) for Vacheron Constantin in Osaka to deliver personalised high-end watch service and achieve boutique sales targets.
Overview
Richemont is a leading international luxury goods group that houses a portfolio of haute horlogerie and jewellery maisons, including Vacheron Constantin. The company positions itself on craftsmanship, heritage and exceptional client service across a network of boutiques and global markets.
Role & Responsibilities
- Develop and sustain long-term relationships with high-net-worth and international clients through proactive clienteling and personalised service.
- Achieve and exceed individual and boutique sales targets for Vacheron Constantin timepieces through consultative selling and product demonstrations.
- Deliver authoritative product advice on horology, complications and craftsmanship; manage client expectations for bespoke services and after-sales care.
- Coordinate appointments, private viewings and boutique events; liaise with regional teams to support pre- and post-sales client care.
- Maintain boutique standards including visual merchandising, stock control, point-of-sale transactions and inventory reconciliation.
- Use CRM systems to record client interactions, sales opportunities and follow-ups; prepare sales reports and contribute to market feedback.
Qualifications
- Fluent spoken Chinese (Mandarin or Cantonese) is required to serve the brand’s Chinese-speaking client base.
- Excellent interpersonal and communication skills with a polished, client-focused demeanour.
- Proven ability to work in a team-oriented luxury retail environment while managing private client relationships independently.
- Availability to work retail hours, including weekends, evenings and national holidays as required.
- Legal authorization to work in Japan.
Skills
Experience
Minimum of 2 years' client-facing sales experience in luxury retail, preferably with watches or fine jewellery; experience serving Chinese-speaking clients is strongly preferred.
Education
High school diploma or equivalent required; tertiary education in business, hospitality, or a related field is advantageous.
Culture
The employer emphasizes craftsmanship, heritage and meticulous client service intrinsic to haute horlogerie. The workplace cultivates refined professionalism, cross-cultural fluency and collaborative boutique teamwork while upholding the maison’s exacting standards.