Client Advisor

Overview

Richemont is a Swiss-based luxury goods group that houses some of the world’s preeminent maisons across jewellery, watchmaking, leather goods and accessories. As an employer it emphasizes craftsmanship, heritage and client-focused excellence, offering structured training and career pathways within its portfolio of high-end brands.

Role & Responsibilities

• Deliver discreet, personalised service to a discerning luxury clientele, cultivating long-term relationships and repeat business.
• Achieve and exceed individual and boutique sales targets through consultative selling, upselling and cross-selling.
• Proactively manage clienteling activities and follow up on leads using the boutique’s CRM and appointment systems.
• Maintain impeccable merchandising and presentation standards consistent with brand guidelines.
• Process sales transactions accurately using POS systems and ensure correct handling of stock and documentation.
• Coordinate after-sales service, repairs and warranties, liaising with in-house ateliers and service teams as required.
• Participate in product training, team briefings and boutique events to deepen product knowledge and enhance client experiences.
• Contribute to inventory control, stock replenishment and loss-prevention procedures.

Qualifications

• Proven customer-facing experience in luxury retail, jewellery or watch boutiques preferred.
• Exceptional verbal communication and interpersonal skills, with a polished and professional presentation.
• Demonstrable commercial acumen and a track record of meeting sales objectives.
• Strong organisational skills and attention to detail in client follow-up and transaction handling.
• Availability to work retail hours including evenings, weekends and peak seasonal periods.
• Legal authorization to work in the United States.

Skills

Experience

Previous experience in luxury retail, jewellery, watches or a high-end boutique environment is preferred; candidates should demonstrate a history of meeting sales targets and delivering personalised client service.

Education

High school diploma or equivalent required; higher education in retail, business, hospitality or related fields is preferred.

Culture

Richemont’s maisons prize meticulous craftsmanship, understated elegance and long-term client relationships. The workplace culture is collaborative and training-oriented, with a strong emphasis on product mastery, service standards and professional development within the luxury sector.