Client Advisor

Location AventuraFloridaUSA
Type Other
Seniority Mid-Level
Posted Mar 16, 2026
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Richemont is hiring a Client Advisor in Aventura, USA — deliver luxury client service and drive sales for a leading maison.

Overview

Richemont is a Swiss-based luxury goods group comprising multiple high-end maisons across jewelry, watchmaking and accessories. As an employer it is known for privileging craftsmanship, heritage brands and an exacting standard of client service, investing in in-store training and career paths across retail and hospitality functions.

Role & Responsibilities

  • Deliver exemplary client service and personalised clienteling throughout the customer journey, from prospecting to after-sales follow-up.
  • Achieve and exceed individual and store sales KPIs through consultative selling, upselling and cross-selling of collections.
  • Maintain deep product knowledge across relevant maisons and collections; translate technical detail into persuasive, client-facing narratives.
  • Operate the point-of-sale and CRM systems accurately to record client information, manage appointments and follow up leads.
  • Uphold boutique visual merchandising and presentation standards; support stock management, receiving, and loss-prevention procedures.
  • Support boutique events, private appointments and concierge services; collaborate with the store team and upstream functions to deliver seamless client experiences.

Qualifications

  • Proven client-facing experience in luxury retail or premium hospitality (typically 2+ years preferred).
  • Strong commercial acumen with a demonstrable track record of meeting sales targets.
  • Excellent verbal communication and interpersonal skills with the ability to build durable client relationships.
  • Reliable numeracy, attention to detail and a professional, polished presentation.
  • Availability to work flexible retail hours, including weekends and peak trading periods.

Skills

Clienteling and relationship management Consultative selling and upselling techniques Point-of-sale (POS) operation and cash handling CRM systems usage (client record, appointments, follow-up) Visual merchandising and stock management Loss-prevention awareness and store operational procedures

Experience

Typically 2+ years of luxury retail or high-end customer-facing experience, demonstrating consistent sales performance and expert client service.

Education

High school diploma or equivalent; vocational training or tertiary study in retail, hospitality or luxury brand management is an advantage.

Culture

Richemont boutiques emphasise exemplary craftsmanship, discretion and a client-first mentality. The working environment is professional and team-oriented, with a focus on training, brand stewardship and long-term client relationships.