Client Advisor

Overview

Richemont is a leading international luxury goods group comprising maison brands across jewellery, watches, leather goods and accessories. As an employer, Richemont emphasises craftsmanship, heritage-driven product excellence and long-term client relationships while operating within an entrepreneurial, brand-centric network of maisons.

Role & Responsibilities

• Deliver exceptional, personalised client service and build long-term relationships with Spanish- and Portuguese-speaking customers.
• Achieve individual and store sales targets through expert product presentation, needs-based selling and proactive client follow-up.
• Manage clienteling activities: maintain and grow a client database, schedule appointments, and execute targeted outreach and after-sales care.
• Provide precise product knowledge across collections and advise clients on styling, provenance and care of luxury goods.
• Support visual merchandising standards and maintain boutique floor readiness, stock accuracy and replenishment.
• Process transactions accurately using the store POS and ensure compliance with cash-handling and reconciliation procedures.
• Collaborate with the team on in-store events, private appointments and trunk shows to maximise client engagement.
• Report market feedback and client preferences to the store manager and brand teams to inform commercial strategy.

Qualifications

• Fluency in Spanish and Portuguese, with excellent spoken and written communication.
• Proven experience in luxury retail or premium client-facing sales roles.
• Track record of meeting sales KPIs and delivering personalised client service.
• Strong interpersonal skills, discretion and the ability to cultivate high-net-worth relationships.
• Flexibility to work retail hours, including evenings and weekends, and legal right to work in the Netherlands.

Skills

Experience

Typically 2+ years of progressively responsible experience in luxury or premium retail sales, with demonstrable success in client acquisition and retention—experience serving Spanish- and Portuguese-speaking clients is essential.

Education

High school diploma or equivalent required; Bachelor's degree in business, languages, hospitality or related field preferred.

Culture

The Richemont environment is brand-led and craftsmanship-focused, favouring attention to detail, impeccable client service and respect for heritage. Teams operate collaboratively across maisons to cultivate talent, encourage product mastery and deliver refined, personalised experiences to clients.