Client Advisor

Overview

Richemont is a leading luxury goods group encompassing prestigious maisons across jewellery, watchmaking, leather goods and accessories. As an employer, it emphasizes craftsmanship, artisanal heritage and elevated client experiences while offering international career pathways across its portfolio of maisons.

Role & Responsibilities

• Cultivate and manage long-term relationships with high-net-worth and VIP clients through proactive clienteling and personalised service.
• Achieve and exceed boutique sales targets through expert product presentation, in-depth product knowledge and consultative selling.
• Deliver a flawless in-store experience including bespoke advice, private appointments and after-sales support.
• Operate point-of-sale systems, process transactions and manage multi-currency cash handling with accuracy and discretion.
• Maintain boutique visual merchandising standards and ensure presentation aligns with brand guidelines.
• Support inventory control, stock movements and secure handling of high-value merchandise.
• Contribute to boutique events, trunk shows and client entertainment to expand the client base and deepen loyalty.
• Use CRM tools to record client interactions, follow up on leads and execute targeted outreach campaigns.

Qualifications

• Proven retail experience in luxury goods, jewellery or watches; demonstrated success meeting sales targets.
• Exceptional interpersonal skills with the ability to engage and advise high-net-worth clientele.
• Impeccable personal presentation and a service mindset aligned with luxury brand standards.
• High degree of integrity and confidentiality when handling valuable merchandise and client data.
• Legal right to work in the UAE and flexibility to work evenings and weekends as required by boutique operations.

Skills

Experience

Minimum of 2 years' experience in luxury retail, ideally within jewellery, watches or high-end accessories, with a track record of meeting or exceeding sales KPIs and managing VIP client relationships.

Education

High school diploma or equivalent required; tertiary education in business, hospitality or a related field is advantageous.

Culture

Richemont’s maisons prioritise heritage, meticulous craftsmanship and a client-first ethos. The workplace culture blends international professionalism with boutique-level attention to detail, providing opportunities for skill development and cross-maison mobility.