Client Adviser

Location TokyoTokyoJapan
Type Other
Seniority Mid-Level
Posted ✦ Today
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Richemont seeks a Client Adviser for IWC in Tokyo — drive luxury watch sales, manage client relationships and represent the boutique.

Overview

Richemont is a leading international luxury goods group that nurtures a portfolio of maisons renowned for exceptional craftsmanship and heritage, including IWC Schaffhausen. As an employer, Richemont offers opportunities within a global network of boutique operations, emphasizing product expertise, service excellence and career mobility across houses and regions.

Role & Responsibilities

  • Actively sell IWC timepieces in the Tokyo boutique, meeting and exceeding individual and store sales targets.
  • Develop and maintain long-term relationships with clients through strategic clienteling, personalised follow-up and after-sales care.
  • Deliver exemplary brand experiences by applying deep product knowledge and positioning IWC’s technical and aesthetic narratives.
  • Manage boutique standards including visual merchandising, stock rotation, loss prevention and accurate POS and inventory transactions.
  • Support boutique events, private appointments and trunk shows; collaborate with boutique and regional teams to maximise commercial opportunities.
  • Record client interactions and sales activity accurately in CRM and provide timely reporting to store management.

Qualifications

  • Proven ability to represent a luxury brand with professional poise and discretion.
  • Strong interpersonal and negotiation skills with a client-first orientation.
  • Legal authorization to work in Japan.
  • Willingness to work flexible hours including evenings, weekends and public holidays.
  • Fluency in Japanese; business-level English is highly desirable.

Skills

Luxury clienteling Direct retail sales Visual merchandising CRM and POS transaction management Inventory control and stock management Product knowledge of mechanical watches and horology fundamentals Event sales and private appointment management

Experience

Typically 2+ years of progressive sales experience in luxury retail, preferably within watches, jewellery or high-end fashion, with a demonstrable track record of meeting sales targets and building repeat clientele.

Education

High school diploma or equivalent; vocational training in luxury retail, watchmaking, or related disciplines is a plus.

Culture

Richemont cultivates a culture that prizes craftsmanship, heritage and meticulous client service across its maisons. Employees are expected to uphold refined standards of presentation and client care while benefiting from a collaborative, international network that supports professional development within the luxury sector.