Change Management Lead, Group Product Office

Overview

Richemont is a Swiss luxury goods holding company whose maisons include globally recognised names across jewellery, watches and high-end accessories. As an employer, Richemont combines artisanal heritage and creative maisons with structured corporate functions and global programmes, operating in a matrixed, multinational environment.

Role & Responsibilities

• Design and lead enterprise-level change strategies and adoption programmes for initiatives originating from the Group Product Office.
• Partner with product, IT, HR and business stakeholders to define change impacts, governance, stakeholder journeys and target operating models.
• Develop and execute communication, training and engagement plans to secure alignment and sustainable behaviour change across global teams and maisons.
• Run stakeholder mapping, sponsorship activation, readiness assessments and change impact analyses; translate findings into pragmatic mitigation plans.
• Define and track adoption KPIs and benefits realisation metrics; prepare executive reporting and present programme status to senior leadership.
• Facilitate workshops and alignment sessions, coach leaders and change sponsors, and build change capability within programme teams.

Qualifications

• Proven expertise in leading complex, cross-functional change programmes in international, matrixed organisations.
• Strong stakeholder management and executive influencing skills with experience mobilising senior sponsorship.
• Demonstrable ability to translate strategic objectives into measurable adoption plans and training curricula.
• Excellent written and verbal communication skills; polished presentation ability for C-suite audiences.
• Fluency in English; additional languages relevant to Swiss/luxury markets (e.g. French) is an advantage.

Skills

Experience

Typically 5+ years leading change or transformation initiatives in large, matrixed organisations; experience within luxury goods, retail, technology or professional services preferred.

Education

Bachelor’s degree in business, organizational development, communications, psychology or related field; Master’s degree or formal change management certification (e.g., Prosci, ACMP) preferred.

Culture

Richemont’s workplace blends respect for heritage craftsmanship with contemporary programme discipline and global collaboration. Teams operate in a close-knit, matrixed environment that values precision, long-term thinking and cross-maison cooperation while encouraging professional development and leadership by example.