Boutique Supervisor
Richemont seeks a Boutique Supervisor in Taipei to lead store operations, sales performance and client relations for its luxury maison.
Overview
Richemont is a Swiss-based luxury goods holding company that houses a portfolio of prestigious maisons spanning jewellery, watches and high-end accessories. As an employer it is recognised for its emphasis on artisanal craft, brand heritage and client-centric retail excellence, offering career pathways across discrete maisons within the group.
Role & Responsibilities
- Lead day-to-day boutique operations, ensuring seamless opening/closing procedures, visual standards and stock integrity.
- Drive sales performance and achievement of boutique KPIs through coaching, floor leadership and effective clienteling strategies.
- Recruit, train and develop boutique staff; conduct regular performance reviews and deliver targeted sales and product training.
- Manage inventory control, replenishment and stocktakes in collaboration with regional supply teams to minimise shrinkage.
- Implement brand visual merchandising directives and ensure the boutique environment consistently reflects maison standards.
- Resolve client escalations and foster long-term relationships through personalised service and proactive follow-up.
- Prepare and analyse daily/weekly sales reports; liaise with regional management on promotional execution and local initiatives.
Qualifications
- Proven supervisory experience within luxury retail, boutique or hospitality environments.
- Demonstrable track record of meeting or exceeding sales targets and driving team performance.
- Exceptional interpersonal and clienteling skills with a service-first mindset.
- Strong organisational ability, attention to detail and sound judgement in inventory and cash-handling procedures.
- Flexibility to work retail hours, including weekends and peak retail periods.
Skills
Experience
Minimum three years in luxury retail with at least one year in a supervisory or team-lead capacity; experience with high-value product categories preferred.
Education
High school diploma or equivalent; tertiary qualification in retail, hospitality, business or a related field is advantageous.
Culture
Richemont's houses place a premium on craftsmanship, refined client service and preserving maison heritage. The work environment blends high-performance retail standards with mentorship and cross‑maison mobility opportunities for ambitious retail professionals.