Boutique Sales Consultant

Overview

Richemont is a Swiss-based luxury goods holding group comprising a portfolio of prestigious maisons across jewellery, watchmaking, leather goods and writing instruments. As an employer it emphasises artisanal craftsmanship, heritage-driven design and client-centric retail excellence across an international network of boutiques and flagship stores.

Role & Responsibilities

• Deliver exceptional, personalised client service and build long-term client relationships through proactive clienteling and follow-up.
• Achieve and exceed boutique sales targets and KPIs while maintaining the highest standards of professionalism.
• Demonstrate in-depth product knowledge across the maison’s categories and communicate craftsmanship, provenance and technical details to clients.
• Execute visual merchandising standards and ensure the boutique environment reflects brand aesthetics and seasonal directives.
• Operate the point-of-sale system accurately, process transactions, returns and exchanges, and maintain cash-handling integrity.
• Manage stock receiving, inventory control and replenishment in coordination with store management.
• Support in-store events, private appointments and client experiences, including client lists and invitations.
• Adhere to loss-prevention, compliance and brand security procedures at all times.

Qualifications

• Demonstrable experience in luxury retail or high-end customer service; boutique or brand experience preferred.
• Fluent spoken and written English with polished interpersonal and presentation skills.
• Exceptional client-facing demeanour, discretion and ability to deliver tailored service to discerning clientele.
• Right to work in Australia and availability to work retail hours, including weekends and public holidays.
• Professional appearance aligned with the brand’s luxury positioning.

Skills

Experience

1–2 years of direct experience in boutique retail or luxury brand sales; experience in high-value transactions and private client service is advantageous.

Education

High school diploma or equivalent; tertiary study in fashion, retail, hospitality or business is desirable but not required.

Culture

Richemont’s retail culture values meticulous craftsmanship, refined client service and professional development within a collaborative, globally connected organisation. Employees are expected to uphold exacting standards of presentation and discretion while contributing to a high-touch, service-led environment.