Boutique Sales Associate (Jewellery)

Overview

Richemont is a leading luxury goods holding company comprising a collection of distinguished maisons across jewellery, watches, fashion and accessories. As the owner of maisons such as Piaget, Richemont emphasizes artisanal craftsmanship, heritage-driven design and an international retail network that supports rigorous professional development and cross‑brand collaboration.

Role & Responsibilities

• Deliver exceptional, discreet client service and cultivate long‑term client relationships through proactive clienteling and personalised engagement.
• Achieve and exceed individual and boutique sales targets while maximising conversion and average transaction value.
• Maintain authoritative product knowledge of fine jewellery and watches to advise clients on heritage, materials and technical details.
• Manage sales transactions, POS procedures and accurate cash handling in accordance with company policies.
• Execute visual merchandising standards to uphold the maison’s aesthetic and ensure presentation excellence on the sales floor.
• Participate in inventory control, stock reconciliation and boutique loss‑prevention procedures.
• Coordinate with after‑sales and service teams to ensure superior client follow‑up and repair/maintenance processes.
• Support boutique events, private appointments and trunk shows, including personalised client communications and logistical preparation.

Qualifications

• Proven aptitude for high‑touch customer service with a polished, professional demeanour.
• Demonstrable ability to meet sales targets and work to KPIs in a luxury retail environment.
• Strong interpersonal and negotiation skills; capacity to build and maintain a discerning clientele.
• Attention to detail in presentation, administration and stock management.
• Flexibility to work retail hours including evenings, weekends and boutique events.
• Fluency in Japanese is typically expected for customer‑facing roles in Tokyo (not explicitly listed in source).

Skills

Experience

Preferably 1–3 years of retail experience, ideally within luxury jewellery, watches or high‑end fashion; demonstrated track record of achieving sales targets and delivering personalised client service.

Education

High school diploma or equivalent; vocational training or tertiary education in retail, hospitality, fashion or a related discipline is desirable.

Culture

Richemont’s maisons foster a culture that prizes craftsmanship, client discretion and heritage. Teams operate with meticulous attention to detail and benefit from structured training, international career pathways and collaboration across a portfolio of prestigious brands.