Boutique Operations Manager

Overview

Richemont is a leading luxury goods holding company comprising a portfolio of distinguished maisons including Cartier, Van Cleef & Arpels, Montblanc and several fine watch and jewellery brands. As a global employer, Richemont emphasises heritage craftsmanship, meticulous quality standards and cross‑maison collaboration to deliver exceptional client experiences in premium retail environments.

Role & Responsibilities

• Oversee day‑to‑day operations of the Istinye Park boutique to ensure flawless client service and compliance with maison standards.
• Drive sales performance and execution of commercial initiatives to achieve store KPIs and revenue targets.
• Recruit, coach and develop boutique staff; design and implement training programmes focused on product knowledge, clienteling and service excellence.
• Manage inventory control, stock replenishment and stocktakes to minimise shrinkage and ensure merchandise availability.
• Implement visual merchandising directives and maintain boutique presentation in line with brand guidelines.
• Coordinate scheduling, payroll inputs and resource planning to optimise labour productivity and customer coverage.
• Ensure adherence to corporate policies for loss prevention, health & safety, cash handling and regulatory compliance.
• Prepare regular operational and sales reports; liaise with regional management on performance, local initiatives and key clients.

Qualifications

• Proven leadership and people management skills with a record of developing high‑performing retail teams.
• Strong commercial acumen with ability to interpret KPIs, forecast demand and translate data into actionable plans.
• Excellent client‑facing skills and an uncompromising focus on discretionary luxury service.
• Solid organisational capability in inventory management, visual merchandising and store administration.
• Flexibility to work evenings, weekends and public holidays as required by boutique operations.
• Legal right to work in Turkey.

Skills

Experience

Minimum five years' experience in luxury retail, including at least two years in a supervisory or store management capacity, preferably within watch, jewellery or high‑end fashion maisons.

Education

Bachelor's degree or equivalent vocational qualification preferred; substantial relevant retail management experience may be accepted in lieu of formal degree.

Culture

The Richemont group fosters a culture rooted in craftsmanship, brand authenticity and meticulous attention to service. Colleagues operate in a collaborative, maison‑driven environment where development, mentorship and respect for heritage are central to daily work.