Boutique Operations Coordinator
Richemont is hiring a Boutique Admin in Seoul to manage store administration, inventory and client records for its luxury boutiques.
Overview
Richemont is a leading luxury goods group composed of several high-end maisons across jewellery, watches, leather goods and accessories. As an employer, Richemont emphasizes craftsmanship, heritage and client-centric retailing, combining boutique-level autonomy with the resources of an international luxury group.
Role & Responsibilities
- Provide comprehensive administrative support to the boutique manager, including diary management, internal communications and documentation.
- Process sales administration: prepare invoices, process returns and exchanges, reconcile daily takings and assist with POS transactions.
- Maintain and update client files and CRM records, supporting clienteling activities and appointment scheduling.
- Oversee inventory administration: stock reception, system updates, stocktakes and coordination with logistics and HQ for replenishment.
- Generate regular operational reports (sales, stock, appointments) and assist with month‑end reconciliation and basic financial controls.
- Coordinate boutique compliance with company policies and local regulations, including recordkeeping and audit preparation.
- Serve as a point of contact between the boutique and regional teams for administrative requests, deliveries and service escalations.
Qualifications
- High school diploma required; bachelor's degree in business, hospitality or retail management preferred.
- 1–3 years experience in retail administration or boutique operations within a premium or luxury environment.
- Strong organisational aptitude with meticulous attention to detail and proven ability to manage competing priorities.
- Excellent written and verbal communication skills; professional telephone manner and client-facing tact.
- Proficiency with standard office software and point-of-sale systems; numerical literacy for daily reconciliation tasks.
Skills
Experience
Typically 1–3 years in retail administration or boutique operations, ideally within the luxury or premium sector; experience supporting store managers and handling sales administration preferred.
Education
High school diploma required; bachelor's degree in business, hospitality, retail management or equivalent preferred.
Culture
The workplace culture emphasises refinement, attention to detail and respect for heritage craftsmanship. Teams operate with high standards of client service and discretion while benefiting from a collaborative global network and structured professional processes.