Boutique Operations Coordinator

Overview

Richemont is a Swiss-based luxury goods group encompassing leading maisons across jewellery, watches, leather goods and accessories. As an employer, the group prioritizes artisanal excellence, heritage-driven creativity and global retail standards, offering a structured yet client-focused environment across an international network of boutiques.

Role & Responsibilities

• Coordinate day-to-day operational activities across one or multiple boutiques, ensuring adherence to brand standards and SOPs.
• Manage inventory processes: receiving, stock reconciliation, cycle counts and shrinkage control; liaise with central logistics for replenishment and transfers.
• Oversee incoming and outgoing shipments, customs documentation when required, and relationships with external couriers and internal logistics teams.
• Prepare and submit daily and periodic operational reports (sales reconciliation, stock movements, KPIs) to regional operations and store leadership.
• Maintain and troubleshoot Point of Sale (POS) operations and ensure accurate cash handling and end-of-day procedures.
• Support boutique managers with store openings, merchandising resets, seasonal changeovers and special events logistics.
• Implement and monitor compliance with loss-prevention, health & safety, and internal audit requirements.
• Train and coach store teams on operational procedures, inventory controls and systems usage; act as escalation point for operational issues.

Qualifications

• Minimum secondary diploma; bachelor's degree in business, logistics or a related discipline preferred.
• 2+ years' experience in retail operations, inventory control or logistics—experience within luxury or premium retail strongly preferred.
• Strong numeracy and analytical aptitude with proven experience producing operational and sales reports.
• Excellent organisational skills with the ability to prioritise competing operational demands in a fast-paced boutique environment.
• Professional-level English and fluent Spanish (spoken and written).
• Legal authorization to work in Mexico.

Skills

Experience

At least 2 years of hands-on retail operations or logistics experience, preferably within luxury or premium brands; proven track record coordinating between boutiques and central teams.

Education

Secondary diploma required; bachelor's degree in business, logistics, supply chain or related field preferred.

Culture

Richemont fosters a workplace rooted in craftsmanship, heritage and meticulous attention to detail. Teams operate in an international, client-centric environment where cross‑functional collaboration and high standards of service are expected.