Boutique Operations Associate

Overview

Richemont is a leading international luxury goods group composed of distinguished maisons across jewellery, watches, leather goods and writing instruments. The group is known for a commitment to craftsmanship, heritage and creativity, and operates an extensive global retail network that emphasizes client experience and product excellence.

Role & Responsibilities

• Support day-to-day boutique operations to ensure impeccable presentation and uninterrupted service delivery.
• Manage stock receipt, replenishment and accurate inventory control including routine stock counts and reconciliation.
• Operate and maintain point-of-sale (POS) systems; process transactions and assist with cash handling and daily till reconciliation.
• Execute merchandising and visual presentation directives to uphold brand standards and seasonal floor sets.
• Provide frontline client support and liaison with sales advisors to facilitate appointments, clienteling activities and aftercare.
• Perform administrative tasks such as filing, reporting, order follow-up and coordination with regional logistics and head office.
• Implement loss-prevention procedures and maintain compliance with internal controls and store policies.
• Collaborate with store management on continuous improvement initiatives, training and operational projects.

Qualifications

• High school diploma or equivalent; post-secondary education in retail, fashion or business is advantageous.
• Demonstrable understanding of luxury service standards and client-centric retail operations.
• Proven ability to manage stock processes and basic financial reconciliation with strong attention to detail.
• Excellent interpersonal skills with the capacity to interact professionally with high-net-worth clients and team members.
• Organizational resilience and the ability to prioritise multiple operational tasks in a fast-paced boutique environment.
• Flexibility to work retail hours, including weekends and peak trading periods.

Skills

Experience

1–3 years of retail experience, preferably within a luxury boutique or premium brand environment; direct experience with inventory control and POS transactions strongly preferred.

Education

High school diploma or equivalent; vocational or post-secondary coursework in retail, fashion, hospitality or business is a plus.

Culture

Richemont cultivates a workplace where meticulous craftsmanship and refined client service are paramount. Colleagues operate within a collaborative, professional environment that values heritage, continuous development and the preservation of luxury standards across all touchpoints.