Boutique Manager

Overview

Serapian operates as a heritage leather-goods maison within the Richemont portfolio, producing handcrafted accessories and small leather goods with an emphasis on artisanal finish and Italian savoir‑faire. As part of the Richemont group, the brand combines maison-level attention to craft with the resources and global retail footprint of a leading luxury goods conglomerate.

Role & Responsibilities

• Lead daily boutique operations to achieve sales targets and profitability, including P&L oversight and cash handling controls.
• Develop and maintain deep client relationships through proactive clienteling, VIP service and after‑sales care to maximise lifetime value.
• Recruit, train and coach a high-performing team; manage schedules, performance reviews and succession planning.
• Implement and maintain brand visual merchandising and store standards to ensure a consistent maison presentation and window concept execution.
• Manage inventory and stock control processes, coordinate replenishment, and minimise shrinkage through robust loss-prevention measures.
• Analyse sales performance and KPIs; prepare regular reports and translate data into actionable commercial plans.
• Drive local marketing, events and client outreach in coordination with regional marketing and wholesale teams.
• Ensure compliance with company policies, local legislation and luxury retail best practices, including health & safety and GDPR where applicable.

Qualifications

• Proven leadership capability with the ability to recruit, develop and retain talent in a luxury retail environment.
• Strong commercial acumen with demonstrated experience managing sales targets and basic P&L responsibility.
• Excellent interpersonal and client‑service skills with a focus on high‑touch, personalized service.
• Organisational maturity to manage operations, inventory and administrative processes with attention to detail.
• Ability to translate brand guidelines into compelling in‑store presentation and customer experiences.
• Cultural sensitivity and discretion appropriate to serving an international, high‑net‑worth clientele.

Skills

Experience

Typically 5+ years in luxury retail, with at least 2 years in a supervisory or managerial role and demonstrable responsibility for sales targets, team leadership and store operations.

Education

Bachelor's degree or equivalent professional experience in business, retail management, hospitality or a related field.

Culture

The maison offers a craft‑led, client‑centric retail culture that values artisanal quality and refined service. As part of Richemont, the brand operates within a collaborative, professionally structured group while preserving the intimacy and standards of a specialist leather‑goods house.