Boutique Manager

Overview

Dunhill is a leading British luxury menswear and accessories house known for refined tailoring, leather goods and a heritage of craftsmanship. As part of the Richemont group, Dunhill operates internationally and emphasises a culture of exceptional client service, sartorial expertise and discreet luxury.

Role & Responsibilities

• Lead all boutique operations at Breeze Xinyi, ensuring adherence to Dunhill brand standards and store SOPs.
• Drive sales performance and key retail KPIs through proactive clienteling, merchandising and in-store initiatives.
• Recruit, develop and coach a high-performing sales team; conduct performance reviews and deliver ongoing training.
• Manage inventory control, stock reconciliation and loss-prevention measures to protect boutique assets.
• Oversee visual merchandising and product displays to optimise sell-through and reflect seasonal campaigns.
• Own boutique P&L responsibilities including sales forecasting, expense control and local execution of promotional activity.
• Build and maintain lasting relationships with VIP clients and implement CRM strategies to grow lifetime value.
• Coordinate with regional management and cross-functional partners on events, launches and market reporting.

Qualifications

• Proven track record of managing a luxury retail boutique with responsibility for sales targets and team leadership.
• Demonstrable commercial acumen with experience managing budgets, forecasting and basic P&L duties.
• Strong leadership and coaching capabilities with experience recruiting and developing retail teams.
• Excellent client-facing skills and experience executing high-touch clienteling programmes.
• Organisational aptitude for inventory control, stock processes and loss prevention.
• Ability to work retail hours including weekends and local peak trading periods; legal right to work in Taiwan.

Skills

Experience

Minimum 3 years of progressive experience in luxury retail management, preferably within menswear or high-end accessories, with documented success meeting sales targets and developing teams.

Education

Bachelor's degree in business, fashion, hospitality or a related field preferred; equivalently, substantial professional experience in luxury retail will be accepted.

Culture

Dunhill cultivates a culture of understated elegance, meticulous attention to detail and exceptional client service. The workplace values craftsmanship, sartorial knowledge and a collaborative international outlook consistent with a Richemont luxury house.