Boutique Manager
Dunhill is hiring a Boutique Manager in Taichung — lead a luxury menswear boutique, drive sales, client relations and store operations.
Overview
Dunhill is a heritage British luxury menswear and accessories house known for refined tailoring, leather goods and travel pieces. The brand is part of the Richemont group and operates an international retail network that emphasizes craftsmanship, discreet luxury and client-focused service.
Role & Responsibilities
- Lead day-to-day operations of the Taichung boutique, ensuring adherence to brand standards and visual merchandising guidelines.
- Drive sales performance and achieve store KPIs through coaching, target-setting and performance management of the sales team.
- Build and sustain long-term client relationships through proactive clienteling, personalized service and after-sales care.
- Recruit, train and develop a high-performing team; create staffing plans and manage rotas to match business needs.
- Oversee inventory management, stock replenishment, loss prevention and accurate POS operations.
- Manage store P&L responsibilities including expense control, cash handling and daily reconciliations.
- Plan and execute in-store events, private appointments and collaborations with local partners to elevate brand presence.
- Liaise with regional leadership, wholesale and retail operations to implement local initiatives and report on store performance.
Qualifications
- Proven leadership capability with excellent people management and coaching skills.
- Demonstrable commercial acumen with experience meeting and exceeding sales targets in premium or luxury retail.
- Exceptional client service orientation and sophisticated interpersonal skills suitable for high-net-worth clientele.
- Strong organisational skills with experience in inventory control, cash management and retail operations.
- Bachelor’s degree in business, retail management or a related discipline preferred.
- Professional presentation and fluency in local market customs; Mandarin language ability advantageous and English proficiency preferred.
Skills
Experience
Typically 5+ years in retail with at least 2 years in a supervisory or managerial role, preferably within luxury fashion or menswear boutiques.
Education
Bachelor’s degree in business, retail management, hospitality or a related field preferred.
Culture
Dunhill cultivates an environment rooted in British sartorial heritage and meticulous craftsmanship, prioritising understated elegance and impeccable client service. The workplace emphasises professional development, attention to detail and a collaborative approach across regional retail teams.