Boutique Manager

Overview

Richemont is a leading luxury goods group that houses prestigious maisons including Vacheron Constantin. As part of a portfolio renowned for haute horlogerie and craftsmanship, the brand prioritizes excellence in product, client service, and long-term talent development across its global retail network.

Role & Responsibilities

• Lead daily boutique operations at the Vacheron Constantin boutique in Shinsegae Gangnam, ensuring flawless execution of brand standards and client experience.
• Drive sales performance and KPI achievement through targeted clienteling, appointment management and conversion optimisation.
• Recruit, train, mentor and evaluate boutique staff; build a high-performing team aligned with maison values and service protocols.
• Develop and maintain key client relationships, prospect high-net-worth guests, and manage VIP programmes and after‑sales communications.
• Oversee inventory control, stock movements and merchandising to maintain product availability and visual standards.
• Manage financial, administrative and compliance tasks including budgeting, payroll input, reporting and loss prevention.
• Coordinate local marketing, in‑store events and collaborations with the regional retail team to maximise footfall and brand visibility.
• Act as the boutique’s primary liaison with regional management, after‑sales service and headquarters for escalations and operational alignment.

Qualifications

• Proven leadership capability with strong people-management and coaching skills in a retail context.
• Deep commercial acumen with a demonstrable track record of meeting or exceeding sales targets in luxury retail.
• Solid understanding of haute horlogerie or luxury watch retail; prior experience with watches strongly preferred.
• Excellent clienteling and negotiation skills, with an ability to build long-term relationships with HNW clientele.
• Organisational rigour in inventory control, loss prevention and boutique administration.
• Professional command of Korean; business-level English desirable for interaction with international clients and headquarters.

Skills

Experience

Typically requires 5+ years in luxury retail with at least 2 years in a supervisory or managerial role; prior experience in watch or jewellery boutiques is strongly preferred.

Education

Bachelor’s degree in business, hospitality, retail management or equivalent; professional qualifications in luxury retail or customer service are advantageous.

Culture

The maison fosters a culture of meticulous craftsmanship, discretion and elevated client service consistent with Richemont’s luxury standards. Teams operate in a collaborative, client-centric environment that emphasises product expertise, personalised service and professional development.