Boutique Manager
Richemont seeks a Boutique Manager in Riyadh to lead a luxury boutique—driving sales, team leadership and exceptional client service.
Overview
Richemont is a leading Swiss-based luxury goods group comprising multiple maisons renowned for fine craftsmanship, jewellery, watches and premium leather goods. As an owner of prestigious brands across global markets, Richemont operates an international retail network that emphasizes heritage, product excellence and elevated client service.
Role & Responsibilities
- Lead daily boutique operations to achieve sales targets, manage store P&L and optimize commercial performance.
- Recruit, develop and mentor boutique staff; set individual targets, conduct performance reviews and foster a high-performance service culture.
- Deliver exceptional client experiences through personalised service, clienteling strategies and long-term relationship building.
- Oversee inventory control, merchandising standards and visual presentation to maintain brand integrity and commercial appeal.
- Implement corporate policies and local regulatory requirements, ensuring loss prevention and operational compliance.
- Analyse sales KPIs and market trends to define action plans, promotions and staffing needs.
- Collaborate with regional management, marketing and after-sales teams to coordinate events, launches and client outreach initiatives.
Qualifications
- Proven leadership capability with experience managing a retail team in a luxury environment.
- Strong commercial acumen with demonstrable success achieving sales targets and managing budgets.
- Excellent client-facing skills and proficiency in clienteling and CRM practices.
- Ability to uphold exacting brand standards in visual merchandising and service delivery.
- Fluency in MS Office; familiarity with retail POS and inventory management systems preferred.
Skills
Experience
Minimum three years' experience in retail management, preferably within the luxury or premium goods sector, with a proven record of leading teams and meeting commercial objectives.
Education
Bachelor's degree in business, retail management or a related discipline preferred, or equivalent professional experience.
Culture
Richemont cultivates a client-centred, craftsmanship-driven culture where attention to detail and heritage are paramount. The workplace is international and collaborative, rewarding high standards of service, professional development and brand stewardship.