Boutique Manager

Location New YorkNew YorkUSA
Type Full-Time
Seniority Manager
Posted Mar 16, 2026
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Richemont is hiring a Boutique Manager in New York (Hudson Yards) to lead a flagship boutique, drive sales and deliver exceptional client experiences.

Overview

Richemont is a Swiss-based luxury goods group that manages a portfolio of prestigious maisons across jewellery, watchmaking and accessories. Renowned for craftsmanship, heritage and client service, Richemont operates an international retail network and offers career development within its maisons and boutiques.

Role & Responsibilities

  • Lead day-to-day operations of the Hudson Yards boutique, ensuring adherence to brand standards, visual merchandising and store presentation.
  • Drive sales performance and profitability through client acquisition, retention, pricing integrity and effective stock management.
  • Coach, recruit and develop a high-performing retail team; set targets, conduct performance reviews and deliver ongoing training in clienteling and product knowledge.
  • Deliver exceptional, personalised client experiences and maintain the boutique’s CRM database and bespoke service offerings.
  • Oversee inventory control, stock replenishment, loss prevention and accurate POS and cash-handling procedures.
  • Implement local marketing initiatives and upscale client events in coordination with regional retail and marketing stakeholders.
  • Manage budgeting, reporting and store P&L responsibilities; analyse retail KPIs and adapt action plans to meet targets.
  • Ensure compliance with company policies, local regulations and health & safety standards.

Qualifications

  • Proven leadership experience in luxury retail with responsibility for a boutique or flagship store.
  • Track record of meeting and exceeding sales targets in a high-value retail environment.
  • Strong commercial acumen, numerical literacy and experience managing store P&L and inventory.
  • Excellent interpersonal and communication skills with polished client-facing demeanour.
  • Availability to work flexible hours, including weekends and holidays typical of luxury retail.

Skills

Clienteling and relationship management Visual merchandising and store presentation Team leadership, coaching and talent development Inventory management and loss prevention Retail KPI analysis and sales forecasting Event execution and local marketing activation CRM familiarity and POS operational knowledge

Experience

Minimum 5 years in luxury retail, with at least 2 years in a supervisory or store management role responsible for sales, team leadership and store operations. Experience in flagship or high-traffic boutiques preferred.

Education

Bachelor’s degree in Business, Retail Management, Hospitality, Fashion or equivalent professional experience in luxury retail.

Culture

Richemont cultivates a culture rooted in heritage, craftsmanship and meticulous client service. The workplace emphasizes professional development, cross‑maison collaboration and high standards of presentation and conduct befitting premium luxury retail.