Boutique Manager

Overview

Richemont is a leading Swiss luxury goods group comprising prestigious maisons in jewellery, watches, leather goods and writing instruments. As an employer it offers opportunities within heritage-driven brands that prioritise craftsmanship, exceptional client service and global retail excellence across its maison network.

Role & Responsibilities

• Lead and motivate the boutique team to achieve and exceed sales targets while upholding the maison’s standards of client service and product presentation.
• Own all aspects of daily store operations, including opening/closing procedures, cash management, visual merchandising and inventory control.
• Develop and maintain high-value client relationships through proactive clienteling, personalised service and after-sales follow-up.
• Recruit, train and coach staff; conduct performance reviews and implement development plans to strengthen commercial and service capabilities.
• Manage stock flow and shrinkage prevention, liaise with regional distribution and merchandising teams to optimise assortments and replenishment.
• Prepare and deliver accurate sales and financial reports; analyse performance metrics and implement action plans to drive growth.
• Ensure compliance with brand, legal and corporate policies, including health & safety and luxury retail governance.

Qualifications

• Proven leadership and people-management skills in a retail environment.
• Strong commercial acumen with a track record of meeting or exceeding sales targets in luxury retail.
• Excellent client service orientation with the ability to cultivate and sustain high-value relationships.
• Solid organisational skills and attention to detail in store operations and merchandising.
• Proficiency in retail reporting and basic financial principles.

Skills

Experience

Minimum four years of progressive experience in luxury retail with at least two years in a supervisory or managerial role, preferably within a high-end maison or comparable brand.

Education

Higher education preferred; a bachelor’s degree in business, hospitality, fashion or a related field is advantageous, or equivalent professional experience.

Culture

Richemont’s workplaces prioritise craftsmanship, meticulous attention to detail and exceptional client service. The environment is collaborative and internationally oriented, offering career development within a portfolio of distinguished maisons and a strong emphasis on professional standards and brand stewardship.