Boutique Manager

Overview

A. Lange & Söhne is a German haute horlogerie manufacture known for exacting mechanical watchmaking and artisanal finishing. As part of a major luxury goods group, the brand combines traditional craftsmanship with rigorous quality standards and serves a discerning international clientele through a selective network of boutiques and authorised retailers.

Role & Responsibilities

• Lead daily boutique operations to ensure exemplary service standards, visual identity and compliance with brand guidelines.
• Drive sales performance and profitability by setting targets, monitoring KPIs and implementing action plans to achieve boutique objectives.
• Recruit, develop and coach boutique staff; establish individual sales plans, deliver regular performance reviews and foster a client‑centric sales culture.
• Cultivate and manage high‑value client relationships through personalised clienteling, appointment management and private events.
• Oversee inventory control, stock intake, transfers and loss prevention procedures; ensure accurate record keeping and timely reporting.
• Coordinate in‑store merchandising and product presentation with global visual directives; adapt windows and displays to local market needs and key launches.
• Manage administrative and operational tasks including cash handling, POS reconciliation, local compliance and coordination with regional management.

Qualifications

• Proven management experience in luxury retail, ideally within watches, jewellery or high‑end fashion.
• Demonstrable record of meeting and exceeding sales targets and managing boutique P&L.
• Strong leadership skills with experience in recruitment, talent development and performance management.
• Excellent interpersonal skills with a service‑oriented mindset and discretion when dealing with high‑net‑worth clients.
• Fluency in English; additional proficiency in Arabic is advantageous.

Skills

Experience

Typically 3–5+ years of progressive experience in luxury retail management, with at least several years in a supervisory or store‑manager role. Prior experience in watches or jewellery retail is strongly preferred.

Education

Bachelor's degree or equivalent in Business, Hospitality, Retail Management or a related discipline preferred.

Culture

The workplace culture emphasizes meticulous craftsmanship, discretion and a deep respect for horological heritage. Employees are expected to uphold rigorous standards of quality and client service, working within a collegial, highly professional environment aligned with a global luxury group.