Boutique Manager
Richemont seeks a Boutique Manager in Beverly Hills to lead a luxury boutique, drive sales and deliver exceptional client experiences.
Overview
Richemont is a Swiss-based luxury goods holding company that owns and supports a portfolio of maisons renowned for jewellery, watches and high-end accessories. The group combines artisanal craftsmanship, maison heritage and a global retail network to present and develop iconic luxury houses across international markets.
Role & Responsibilities
- Lead daily boutique operations, ensuring exemplary standards of client service, visual presentation and stock integrity.
- Recruit, train and coach a high-performing sales team; establish individual and team objectives and conduct regular performance reviews.
- Drive sales and profitability through effective merchandising, targeted clienteling, CRM usage and execution of promotional plans.
- Manage inventory, stock replenishment and loss-prevention processes; liaise with regional supply chain and wholesale teams.
- Control boutique P&L elements including payroll, expenses and payroll efficiency while reporting KPIs to regional management.
- Implement brand initiatives and local marketing activities in coordination with corporate and regional teams to maximise footfall and conversion.
- Ensure compliance with brand standards, legal requirements and internal policies (security, data protection, health & safety).
Qualifications
- Proven supervisory or managerial experience in luxury retail or premium hospitality environments.
- Demonstrable record of meeting and exceeding sales targets and managing boutique financial performance.
- Strong leadership abilities with experience in coaching, talent development and conflict resolution.
- Excellent clienteling and relationship management skills, with a focus on affluent clientele and aftercare.
- High level of commercial acumen and numeracy for P&L oversight and KPI-driven management.
Skills
Experience
Typically 3–5+ years of progressive responsibility in luxury retail management, with direct experience running a boutique or flagship store and delivering sustained sales growth.
Education
Bachelor's degree preferred; diploma or vocational qualification in business, retail management, hospitality or fashion is acceptable.
Culture
Richemont cultivates a culture that values artisanal excellence, brand heritage and meticulous client service. Colleagues operate within a structured, collaborative environment where commercial rigour and attention to detail are balanced with respect for creative and craft traditions.