Boutique Manager

Overview

Richemont is a Swiss luxury goods holding company that manages a portfolio of haute-joaillerie, watchmaking and luxury lifestyle maisons. As an employer it combines heritage craftsmanship with global retail operations, offering structured career pathways across brands and an emphasis on client service, product excellence and professional development.

Role & Responsibilities

• Lead day-to-day boutique operations to achieve sales targets, KPIs and profitability goals.
• Develop and sustain high-value client relationships through personalised service and proactive clienteling.
• Recruit, coach and develop boutique staff; set individual and team objectives and conduct performance reviews.
• Ensure impeccable brand presentation through visual merchandising and adherence to store standards.
• Oversee stock management, inventory reconciliation, loss prevention and replenishment processes.
• Manage CRM and POS usage, ensure accurate sales reporting and analyse performance metrics to inform action plans.
• Implement company policies, compliance requirements and local labour regulations within the boutique.
• Plan and execute VIP events, trunk shows and in-store activations to strengthen client engagement.
• Control operational budgets, daily cash procedures and expense management to protect margin.

Qualifications

• Proven leadership experience in luxury retail with a track record of meeting commercial targets.
• Strong commercial acumen and numeracy, with experience managing budgets and P&L responsibility.
• Exceptional client service orientation and demonstrated ability to cultivate VIP clientele.
• Proven ability to recruit, develop and retain high-performing retail teams.
• Flexible availability to work retail hours including evenings and weekends, and legal authorization to work in the UAE.

Skills

Experience

Typically 5+ years in luxury retail with at least 2 years in a supervisory or managerial role within a boutique or boutique-like retail environment.

Education

Secondary education required; tertiary qualification in business, retail management, hospitality or a related field is preferred.

Culture

Richemont cultivates a high-touch, detail-oriented workplace rooted in artisanal excellence and heritage. The environment emphasizes professional standards, client-centric service, cross-maison collaboration and ongoing training to develop retail and product expertise.