Boutique Director

Overview

Richemont is a leading luxury goods conglomerate that houses a portfolio of high-end maisons, including Vacheron Constantin. The group is renowned for its emphasis on artisanal craftsmanship, heritage brands and discreet, client-centric retail experiences. As an employer, Richemont fosters an environment that values product excellence, long-term client relationships and cross‑maison collaboration.

Role & Responsibilities

• Direct all operational aspects of the Ginza flagship boutique, ensuring excellence in client experience and adherence to Vacheron Constantin brand standards.
• Own boutique P&L: monitor sales performance, control costs, manage inventory and drive margin improvement through commercial initiatives.
• Lead, mentor and recruit a high‑performing sales and service team; set targets, conduct performance reviews and deliver ongoing training in product knowledge and clientelling.
• Develop and execute local merchandising, visual presentation and stock allocation plans in coordination with regional merchandising and headquarters teams.
• Cultivate and expand a roster of VIP clients through proactive clienteling, private appointments and bespoke events; manage key accounts and after‑sales service expectations.
• Coordinate boutique events, launches and partnerships to strengthen brand presence and drive footfall at the flagship location.
• Prepare regular operational and commercial reports; analyse KPIs to identify opportunities and implement corrective actions.
• Ensure strict compliance with loss prevention, legal, regulatory and Richemont corporate governance requirements.

Qualifications

• Proven leadership in luxury retail management with responsibility for a high‑end boutique or flagship store.
• Deep knowledge of haute horlogerie or demonstrated affinity for luxury watchmaking and product storytelling.
• Strong commercial acumen with hands‑on experience managing store P&L, inventory and sales forecasting.
• Demonstrated ability to recruit, develop and retain talent in a boutique environment; excellent people management skills.
• Exceptional clienteling and relationship‑management capabilities, including experience with VIP client programs and private events.
• Fluent Japanese strongly preferred; professional English skills desirable given regular liaison with regional and maison teams.

Skills

Experience

Extensive experience (typically 5+ years) in senior retail management within the luxury sector, preferably with direct experience in watches or high‑end jewellery and managing flagship or high-volume boutique locations.

Education

Bachelor’s degree in business, retail management, hospitality or a related discipline, or equivalent demonstrable experience in luxury retail.

Culture

The maison emphasizes meticulous craftsmanship, heritage-led storytelling and discreet, personalised service. The workplace culture favours collegial collaboration across maisons, a commitment to product excellence and rigorous client focus, while offering opportunities to lead high‑profile retail operations.