Boutique Director

Overview

Richemont is a Swiss-based luxury goods holding company that houses a portfolio of distinguished maisons across jewellery, watchmaking, leather goods and writing instruments. As an employer, Richemont emphasizes heritage craftsmanship, product excellence and discreet client service while operating through independent maisons with high standards of brand identity, retail savoir‑faire and professional development.

Role & Responsibilities

• Lead day-to-day boutique operations, ensuring exemplary luxury customer service and adherence to brand standards.
• Own boutique commercial performance and P&L, setting and delivering sales targets, KPI metrics and inventory objectives.
• Recruit, coach and develop a high-performing sales and clienteling team; implement talent retention and career progression plans.
• Cultivate and deepen high-value client relationships through personalised clienteling, events and after‑sales care.
• Oversee visual merchandising, store presentation and client experience to reflect maison identity and seasonal directives.
• Manage stock control, loss-prevention procedures and operational compliance with company policies and local regulations.
• Collaborate with regional management and cross-functional teams (marketing, CRM, logistics) to execute local selling strategies and client acquisition initiatives.

Qualifications

• Proven track record in luxury retail with responsibility for a boutique or flagship store.
• Demonstrable commercial acumen with experience managing store P&L and meeting sales KPIs.
• Strong leadership credentials with experience recruiting, coaching and developing retail teams.
• Established clienteling skills and experience delivering personalised service to high‑net‑worth clientele.
• Excellent organisational skills and capability to manage complex store operations and inventory.

Skills

Experience

Typically 5+ years in luxury retail with at least 3 years in a managerial role responsible for store operations, team leadership and commercial results; experience in jewellery, watches or leather goods is highly desirable.

Education

Bachelor's degree in business, retail management, hospitality or equivalent professional experience.

Culture

Richemont’s maisons prize artisanal excellence, brand heritage and meticulous client service. The workplace culture balances a deep respect for craftsmanship with a commercial focus, encouraging mentoring, professional growth and cross‑maison collaboration within a refined, customer‑centric environment.