Boutique Director

Overview

Richemont is a leading global luxury goods group housing prestigious maisons across jewellery, watches, leather goods and writing instruments. As a diversified luxury house, Richemont combines a heritage-driven approach to craftsmanship with a commercial organisation that supports boutique-level entrepreneurship and client-centric retail excellence.

Role & Responsibilities

• Lead all commercial, operational and experiential activities of the Santa Fe boutique, ensuring achievement of sales targets and KPIs.
• Own the boutique P&L: manage budgets, margin, payroll and local expenses to maximise profitability.
• Recruit, develop and coach a high-performing sales and service team; set performance standards, conduct appraisals and deliver ongoing training.
• Develop and execute clienteling strategies to deepen high-value client relationships and drive repeat business and VIP acquisition.
• Oversee store presentation and visual merchandising to ensure brand standards, product storytelling and an exceptional in-store experience.
• Coordinate local marketing, events and partnerships to raise brand awareness and generate footfall and traffic.
• Manage inventory, stock replenishment and loss-prevention procedures in collaboration with regional supply chain and HQ.
• Ensure compliance with corporate policies, brand guidelines and regulatory requirements; maintain rigorous administrative and reporting practices.

Qualifications

• Proven leadership record in luxury retail with responsibility for boutique-level P&L and team management.
• Demonstrable success driving sales, client acquisition and VIP development within a premium or luxury environment.
• Strong commercial acumen with experience managing budgets, forecasting and KPI analysis.
• Exceptional interpersonal skills, with the ability to mentor teams and cultivate a client-focused culture.
• Bilingual Spanish/English is highly desirable given the market and client base; additional languages an advantage.

Skills

Experience

Typically 5+ years of progressive experience in luxury retail, including a minimum of 2–3 years in a boutique or store leadership role with direct P&L responsibility and proven results in client acquisition and team development.

Education

Bachelor’s degree in business, hospitality, retail management or a related discipline preferred.

Culture

Richemont cultivates an environment that prizes artisanal expertise, discreet luxury and personalised client service. The group encourages entrepreneurship at boutique level while providing the operational and brand support of a global luxury organisation, promoting professional development and cross-maison collaboration.