Boutique Director

Overview

Richemont is a leading specialist in high-end luxury goods and owner of an international portfolio of maisons across jewellery, watches, leather goods and writing instruments. As part of a Swiss luxury group, Richemont positions its maisons on craftsmanship, heritage and premium client experiences while operating global retail networks and flagship boutiques.

Role & Responsibilities

• Provide day-to-day leadership of the London boutique, ensuring operations meet brand standards and deliver exceptional client experiences.
• Own the boutique P&L: drive sales, margin and KPI performance through commercial planning and disciplined execution.
• Recruit, develop and coach the boutique team; set targets, manage performance reviews and foster a high-performing culture.
• Build and maintain long-term relationships with key clients through personalised clienteling and VIP service programmes.
• Implement and maintain visual merchandising and store presentation to reflect seasonal campaigns and maison directives.
• Manage inventory, stock replenishment and loss-prevention processes in collaboration with regional supply teams.
• Plan and execute in-store marketing, client events and local activations to amplify brand presence and drive footfall.
• Prepare regular sales and operational reports for regional management and use data to inform corrective actions.
• Ensure compliance with corporate policies, regulatory requirements and health & safety standards.
• Act as local ambassador for the maison, liaising with central teams (product, CRM, marketing) to align boutique activities with global strategy.

Qualifications

• Proven track record of delivering commercial results within luxury retail or premium retail environments.
• Demonstrable experience managing P&L and achieving sales, margin and KPI targets.
• Strong leadership skills with experience recruiting, developing and motivating sales teams.
• Excellent interpersonal skills and a client-focused, service-minded approach.
• Willingness to work flexible hours, including weekends and evenings; right to work in the UK.

Skills

Experience

Typically 5+ years of progressive experience in luxury retail management, including direct P&L responsibility and proven success leading store teams in flagship or high-visibility boutiques.

Education

Bachelor's degree in business, retail management, hospitality, fashion or a related discipline — or equivalent demonstrable experience in luxury retail.

Culture

Richemont maisons emphasise craftsmanship, heritage and impeccable client service. The workplace culture combines high standards of professionalism with collaborative development opportunities, supporting employee growth through in‑house training and cross‑maison exposure.