Boutique Concierge

Overview

Richemont is a leading luxury goods group that manages a portfolio of maisons across jewellery, watches, leather goods and accessories. As an employer, Richemont emphasises artisanal craftsmanship, elevated client service and long-term brand stewardship while operating with the resources and governance of a global luxury house.

Role & Responsibilities

• Deliver discreet, personalised service to high-net-worth clients and cultivate long-term client relationships.
• Manage appointments, private viewings and VIP visits; coordinate client communications and timely follow-ups.
• Maintain and update client records using the boutique CRM; execute tailored clienteling and outreach campaigns.
• Support sales activities on the floor including product presentation, storytelling, and transaction processing.
• Coordinate special requests: bespoke orders, repairs, shipping, and after-sales services in line with brand standards.
• Collaborate with boutique management and back-office teams on stock allocation, events and inventory control.
• Ensure boutique visual standards are upheld and assist with merchandising and window presentation when required.
• Represent the brand with impeccable professionalism, confidentiality and cultural sensitivity.

Qualifications

• Proven experience in luxury retail or high-end client service (typically 2+ years).
• Exceptional interpersonal skills, tact and the capacity to build trust with discerning clients.
• Strong organisational skills with attention to detail and the ability to manage multiple client interactions.
• Familiarity with CRM systems and point-of-sale operations; comfortable with Microsoft Office tools.
• Discretion and professionalism when handling confidential client information and high-value transactions.
• Flexibility to work retail hours, including evenings and weekends; readiness to support special events.

Skills

Experience

Mid-level candidate with 2–4 years of frontline experience in luxury retail, hospitality or private client service. Demonstrated history of managing VIP clientele and delivering personalised selling experiences.

Education

High school diploma or equivalent; vocational or tertiary studies in hospitality, luxury retail, or retail management preferred.

Culture

Richemont fosters a culture rooted in craftsmanship, heritage and meticulous client service across its maisons. The working environment values discretion, refinement and cross‑disciplinary collaboration among boutique teams and corporate functions.