Boutique Administrator

Overview

Richemont is a leading Swiss luxury goods group that houses distinguished maisons across jewellery, watches, leather goods and writing instruments. As an employer, Richemont emphasises craftsmanship, client-centric retail, and international career paths across its network of boutiques and headquarters.

Role & Responsibilities

• Provide day-to-day administrative support to the boutique management and sales team, ensuring smooth store operations.
• Coordinate client appointments, manage reservations and maintain the client database with accurate records.
• Process and reconcile daily cash, card transactions and petty cash; prepare basic financial paperwork for the boutique.
• Oversee inventory administration: record stock movements, assist with stock takes and coordinate deliveries with logistics teams.
• Prepare retail reports and basic operational dashboards for local management and HQ distribution.
• Maintain boutique documentation and compliance records, including warranties, certificates and service paperwork.
• Liaise with headquarters and third-party vendors on operational matters (deliveries, repairs, invoicing).
• Support visual merchandising and shop-floor readiness by coordinating internal schedules and vendor access.

Qualifications

• Demonstrable retail or boutique administrative experience, ideally within a luxury or premium brand environment.
• Strong organisational skills with meticulous attention to detail and the ability to prioritise competing tasks.
• Professional verbal and written communication skills; ability to interact discreetly with high-net-worth clients.
• Comfort with numbers and basic financial processes including cash handling and reconciliations.
• Proactive, service-oriented demeanour and the ability to work collaboratively within a small store team.
• Flexibility to work retail hours, including weekends and local public holidays, as required by boutique operations.
• Business-related diploma or vocational qualification preferred but not mandatory.

Skills

Experience

Typically 2+ years in retail administration or boutique operations, with preference for candidates who have worked for luxury or premium brands.

Education

High school diploma or equivalent; vocational qualification in business, hospitality or retail management preferred.

Culture

Richemont boutiques combine rigorous service standards with deep respect for craftsmanship and heritage. The workplace values discretion, cross-cultural collaboration and professional development within an international luxury ecosystem.