Assistant Store Manager

Overview

Richemont is a Swiss-based luxury goods group that owns and manages a portfolio of prestigious maisons across jewellery, watches, leather goods and writing instruments. As an employer, Richemont emphasizes craftsmanship, heritage and client-centric excellence, offering global career pathways within an environment that values artisanal quality, commercial rigour and continual development.

Role & Responsibilities

• Support the Boutique Manager in delivering sales targets and boutique profitability while safeguarding the maison’s commercial strategy.
• Lead, coach and motivate the boutique team to achieve high standards of client service, product knowledge and operational discipline.
• Manage daily boutique operations including staff rostering, opening/closing procedures, cash handling and adherence to loss-prevention protocols.
• Develop and execute clienteling activities and personalized follow-up for VIP and prospective clients to maximise retention and lifetime value.
• Oversee stock control and inventory processes, coordinate replenishment and assist with merchandise reception and stock takes.
• Implement and maintain visual merchandising, display standards and brand guidelines to ensure a consistent in-store presentation.
• Prepare and deliver regular sales and activity reports; escalate trends and opportunities to management and corporate teams.
• Represent the boutique at client events and collaborate with regional marketing on local activations and private client experiences.

Qualifications

• Proven track record in luxury retail, with progressive responsibility and demonstrable sales results.
• Previous supervisory or assistant-manager experience in a boutique or high-end retail environment.
• Strong leadership and people-development capabilities, with experience coaching frontline sales teams.
• Commercially minded with experience managing budgets, KPIs and basic P&L awareness.
• Excellent communication and interpersonal skills; fluency in English is expected, Arabic and/or French advantageous.
• High standards of professionalism, discretion and presentation appropriate to a luxury maison.

Skills

Experience

Typically 3–5 years in luxury retail with at least 1–2 years in a supervisory or assistant-management role within a boutique or high-end store.

Education

Secondary education required; tertiary qualification in business, retail management, hospitality or a related field preferred.

Culture

The workplace culture emphasizes heritage craftsmanship, meticulous attention to detail and a relentless focus on client experience. Teams operate in a collaborative, service-oriented environment where professional development and cross‑maison mobility are encouraged.