Assistant Manager, Retail Operations

Location New YorkNew YorkUSA
Type Full-Time
Seniority Manager
Posted Mar 16, 2026
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Richemont seeks an Assistant Manager, Retail Operations in New York to oversee boutique operations, inventory and team performance.

Overview

Richemont is a global luxury goods group comprising maisons renowned for exceptional craftsmanship across jewellery, watches, leather goods and accessories. As an employer it emphasizes heritage, artisanal quality and client-centric retail excellence, offering structured career pathways within an international network of boutiques and corporate functions.

Role & Responsibilities

  • Oversee day-to-day store operations to ensure consistent delivery of brand standards and a superior client experience.
  • Manage inventory control, stock replenishment and stockroom processes to optimise availability and minimise shrinkage.
  • Coach, mentor and develop sales and operations staff; lead daily briefings and performance reviews to drive KPI achievement.
  • Coordinate staff scheduling, payroll input and resource allocation to match traffic patterns and commercial needs.
  • Monitor sales and operational KPIs; produce concise reports and take corrective action to meet targets.
  • Ensure compliance with company policies, loss-prevention procedures and local legal requirements.
  • Collaborate with visual merchandising, store planning and logistics teams to execute merchandise flows and floor sets.
  • Act as second-in-command during store manager absence, handling client escalations and complex service cases.

Qualifications

  • Proven supervisory experience in a luxury retail environment, demonstrating team leadership and operational rigour.
  • Strong commercial acumen with demonstrated ability to analyse KPIs and translate data into operational actions.
  • Excellent client-facing skills with a track record of delivering high-touch service and building lasting client relationships.
  • Solid organizational skills, attention to detail, and aptitude for inventory and loss-prevention processes.
  • Legal authorization to work in the United States (if applicable).

Skills

Retail operations management Inventory management Staff coaching and performance management Clienteling and high-touch customer service KPI reporting and commercial analysis Staff scheduling and payroll coordination Loss prevention and compliance Visual merchandising coordination POS and CRM systems

Experience

Minimum of 3 years' experience in retail, ideally within the luxury sector, including at least 1–2 years in a supervisory or assistant manager capacity overseeing store operations and team performance.

Education

Bachelor’s degree preferred or equivalent professional experience in retail or business management; vocational qualifications in retail management acceptable.

Culture

Richemont fosters a culture rooted in craftsmanship, discretion and client obsession. Teams operate within an international, brand-driven environment that values mentorship, professional development and attention to detail inherent to luxury retail.