Assistant Boutique Manager

Overview

A. Lange & Söhne is a German haute horlogerie manufacture renowned for precision engineering, artisanal finishing and restrained design. As part of a luxury-group portfolio, the brand operates a network of boutiques and partners with specialist retailers worldwide, maintaining a reputation for technical excellence and elevated client service.

Role & Responsibilities

• Support the Boutique Manager in daily store operations, ensuring seamless service delivery and compliance with brand standards.
• Lead and coach boutique staff to achieve sales targets, elevate client experience and maintain exemplary product knowledge.
• Drive clienteling activities: develop and maintain long-term relationships with high-net-worth clients and VIP prospects.
• Oversee merchandising and visual presentation to preserve the brand’s aesthetic and ensure stock is presented according to global directives.
• Manage inventory accuracy, stock replenishment, receiving processes and periodic reconciliations in coordination with headquarters.
• Monitor boutique KPIs (sales, conversion, average transaction value) and produce operational feedback to line management.
• Ensure loss-prevention procedures, cash handling controls and compliance with local regulatory requirements.
• Coordinate appointments, in-store events and private viewings to support business development and customer retention.

Qualifications

• Proven leadership capability with polished interpersonal skills and the ability to motivate a small retail team.
• Exceptional client service orientation with experience handling discerning and high-value clients.
• Strong organisational aptitude and attention to detail, particularly in merchandising and stock management.
• Ability to interpret sales data and translate insights into frontline actions that improve conversion and AOV.
• Professional appearance, discretion, cultural sensitivity and the capacity to represent a high‑end heritage brand.

Skills

Experience

Typically 3–5 years in luxury retail or premium hospitality with demonstrable sales leadership; prior experience in watches or luxury accessories is strongly preferred and experience supervising a small team is expected.

Education

Diploma or degree in Business, Retail Management, Hospitality or a related field, or equivalent practical experience in luxury retail.

Culture

The brand values craftsmanship, technical excellence and understated elegance; employees are expected to embody those qualities in client interactions and presentation. The boutique environment emphasizes meticulous service, collaborative teamwork and continual product education drawn from the maison’s artisanal heritage.