Assistant Boutique Manager

Overview

Richemont is a leading luxury goods conglomerate encompassing distinguished maisons across jewellery, watches, leather goods and accessories. The group is known for artisanal craftsmanship, long-standing brand heritage and a global retail footprint; as an employer it emphasises product excellence, client-centric service and internal development across its maisons.

Role & Responsibilities

• Support the Boutique Manager in delivering daily boutique operations while upholding the maison’s exacting luxury standards.
• Drive sales performance through proactive client acquisition, retention and personalised clienteling strategies.
• Coach, develop and schedule boutique staff; conduct regular performance feedback and on-floor training to elevate service standards.
• Execute visual merchandising directives and ensure the boutique environment reflects seasonal campaigns and brand guidelines.
• Oversee stock management and inventory control, including receiving, stock reconciliation and loss-prevention procedures.
• Manage customer escalations and complex service scenarios with discretion and a solution-oriented approach.
• Prepare and submit operational and sales reports; monitor KPIs and contribute to local business-planning activities.
• Coordinate boutique events, private client appointments and local marketing initiatives in collaboration with corporate and regional teams.

Qualifications

• Proven leadership capability in a retail or luxury environment, with experience supervising and developing frontline teams.
• Strong commercial acumen with a track record of meeting or exceeding sales targets in a premium retail setting.
• Exceptional interpersonal skills and the ability to cultivate high-value client relationships with confidentiality and tact.
• Fluent command of spoken and written English adequate for client-facing and reporting duties (additional languages advantageous).
• Impeccable presentation and alignment with luxury brand standards; flexible availability including evenings and weekends.

Skills

Experience

Typically requires several years of retail experience within the luxury or premium sector, including prior supervisory or assistant management responsibilities and demonstrable success against sales targets.

Education

High school diploma or equivalent required; tertiary education in business, retail management or a related discipline preferred.

Culture

Richemont’s maisons prioritise craftsmanship, heritage and exceptional client service; the retail culture is collaborative and performance-oriented, with strong emphasis on on-the-job training and opportunities for internal mobility within the group.