Assistant Boutique Manager

Overview

Richemont is a leading Swiss-based luxury goods holding company whose Maisons specialise in jewellery, watches, writing instruments and high-end fashion. The group is recognised for its commitment to craftsmanship, heritage brands and an uncompromising approach to client service. As an employer, Richemont emphasises artisanal excellence, long-term brand stewardship and development opportunities across global retail and Maison operations.

Role & Responsibilities

• Support day-to-day boutique operations to ensure seamless customer service and adherence to brand standards.
• Drive sales performance by coaching and motivating the sales team, implementing clienteling techniques and pursuing KPI targets.
• Lead visual merchandising and store presentation initiatives in line with Maison directives.
• Manage inventory control, stock replenishment and loss-prevention procedures in coordination with the store manager and regional teams.
• Act as first point of escalation for client issues and ensure high-quality resolution while protecting the client relationship and brand reputation.
• Coach, mentor and develop boutique staff through training, feedback and performance reviews.
• Prepare and submit routine sales and operational reports to the boutique manager and regional management.

Qualifications

• Proven supervisory experience in luxury retail or premium hospitality environments.
• Demonstrable commercial acumen with a track record of meeting or exceeding sales targets.
• Excellent leadership and team-development capabilities.
• Strong customer-service orientation and client relationship management skills.
• High level of personal presentation and professional conduct consistent with luxury brand standards.

Skills

Experience

Typically 3+ years of progressive experience in luxury retail, including at least 1–2 years in a supervisory or assistant management capacity with demonstrated achievement of sales targets and team development.

Education

Secondary education required; tertiary qualification in business, retail management or hospitality desirable.

Culture

Richemont’s retail Maisons combine heritage craftsmanship with commercial rigour, fostering environments where meticulous service, attention to detail and personal development are paramount. The workplace culture values discretion, mentorship and a commitment to upholding each brand’s distinctive aesthetic and client experience.