Assistant Boutique Manager

Overview

Richemont is a leading luxury goods group renowned for maison-level craftsmanship and heritage brands across jewellery, watches, leather goods and writing instruments. As a global house of prestigious maisons, Richemont operates an international retail network that blends artisanal savoir-faire with rigorous commercial standards and a client-first approach.

Role & Responsibilities

• Assist the Boutique Manager in day-to-day operations, ensuring superior client service and consistent delivery of brand standards.
• Coach, schedule and motivate sales advisors to achieve boutique sales targets, KPIs and conversion metrics.
• Develop and execute clienteling strategies to grow relationships, repeat business and VIP client lists.
• Oversee visual merchandising and in-store presentation to maintain brand aesthetics and seasonal directives.
• Manage stock control, inventory reconciliation and receive/inspect deliveries in coordination with the regional supply team.
• Handle opening/closing procedures, cash reconciliation and POS operations with strict adherence to control policies.
• Support boutique events, private appointments and trunk shows, liaising with marketing and regional teams as required.
• Prepare daily and weekly sales reports and escalate operational issues to the Boutique Manager and regional leadership.

Qualifications

• Proven supervisory experience in luxury retail or premium fashion (preferably within watches, jewellery or leather goods).
• Demonstrated ability to coach and develop sales teams with a track record of meeting or exceeding targets.
• Excellent numeracy and cash-handling competence with strong organizational skills.
• Professional presentation and polished client-facing manner aligned with luxury brand standards.
• Valid work authorization for the United States (if applicable).

Skills

Experience

Typically 3–5 years of progressive retail experience, including a minimum of 1–2 years in a supervisory or assistant manager role within luxury retail or premium brand environments.

Education

High school diploma or equivalent required; bachelor's degree in business, hospitality, retail management or related field preferred.

Culture

Richemont cultivates a culture that values craftsmanship, discretion and long-term client relationships. The workplace emphasizes professional development, cross-maison collaboration and exacting standards of service consistent with heritage luxury maisons.