Assistant Boutique Manager

Overview

Richemont is a leading Swiss luxury goods group comprising renowned maisons across jewellery, watches, leather goods and fashion. As a global employer, Richemont balances respect for traditional craftsmanship with international retail excellence, offering career progression within an artisanal and commercially rigorous environment.

Role & Responsibilities

• Support the Boutique Manager in achieving sales targets and boutique KPIs through daily coaching, floor leadership and active selling.
• Lead boutique operations in the managers absence, ensuring adherence to Richemont brand standards and luxury service protocols.
• Coach and develop a high-performing sales team by delivering training, performance feedback and task delegation.
• Manage clienteling and CRM activities to cultivate long-term relationships, drive repeat business and optimise client data.
• Oversee visual merchandising and presentation standards to ensure window and in-store displays reflect maison guidelines.
• Control inventory lifecycle: receive shipments, conduct stock reconciliations, manage transfers and support loss-prevention procedures.
• Coordinate administrative duties including staff rotas, cash handling oversight and daily reporting to regional teams.
• Liaise with regional/head office teams on promotions, product launches and compliance requirements.

Qualifications

• Proven track record in luxury retail with experience driving sales and supervising frontline teams.
• Demonstrable commercial acumen with ability to monitor and deliver against KPIs.
• Strong client relationship management skills and experience using CRM tools.
• Excellent interpersonal, communication and leadership capabilities in a multicultural environment.
• High standards of presentation, discretion and adherence to brand operational procedures.

Skills

Experience

Typically 3+ years in luxury retail with at least 12 years in a supervisory or assistant management role within a boutique environment.

Education

High school diploma required; Bachelor's degree in business, retail management or a related field preferred.

Culture

Richemont fosters a culture that values craftsmanship, heritage and meticulous attention to detail while operating within a global retail network. The company emphasises professional development, collaborative working across maisons and maintaining the highest standards of client service and product stewardship.