Assistant Boutique Director

Overview

Richemont is a leading luxury goods group that manages a portfolio of prestigious maisons across jewellery, watches, leather goods and accessories. The group is known for its emphasis on heritage craftsmanship, artisanal savoir‑faire and a global retail network that combines high-touch client service with rigorous brand standards. As an employer, Richemont offers opportunities to work within internationally recognised maisons and to develop a career in luxury retail and brand stewardship.

Role & Responsibilities

• Support the Boutique Director in day-to-day leadership of the SoHo boutique to achieve sales targets and deliver exceptional client experiences.
• Coach, mentor and develop boutique staff; lead by example in clienteling, product knowledge and service delivery.
• Manage store operational processes including opening/closing procedures, cash handling, loss prevention and compliance with brand policies.
• Oversee visual merchandising and store presentation to ensure alignment with global brand directives and seasonal campaigns.
• Drive CRM usage and personalised outreach to cultivate high‑value client relationships and optimise retention.
• Coordinate inventory control, stock replenishment and liaison with regional supply chain to maintain product availability.
• Compile and analyse sales reports, KPIs and staffing metrics; escalate trends and recommend corrective actions to the Boutique Director and regional management.
• Participate in local hiring, scheduling and performance reviews to build a motivated, high-performing team.

Qualifications

• Proven track record in luxury retail with progressive supervisory responsibilities; experience leading a boutique or flagship store preferred.
• Demonstrable history of meeting or exceeding sales targets and managing KPIs.
• Outstanding interpersonal skills with an aptitude for client development, coaching and team leadership.
• Strong commercial acumen and familiarity with inventory control, visual merchandising and loss-prevention practices.
• Ability to work flexible hours including evenings and weekends, and to represent the brand at client events and trunk shows.

Skills

Experience

Minimum of 4–6 years in luxury retail, including at least 2 years in a supervisory or assistant management role within a boutique or high-end retail environment, with proven results in sales leadership and team development.

Education

Bachelor’s degree in Business, Retail Management, Luxury Brand Management or a related discipline preferred; equivalent professional experience will be considered.

Culture

Richemont’s retail environment values meticulous attention to craft, a client‑centric ethos and collaborative teamwork across international markets. Employees are expected to uphold exacting brand standards while contributing to a culture of continuous learning and professional refinement.