Technical Service Operations Manager
Join Rado in Lengnau, Switzerland, as a Technical Service Operations Manager. Lead and optimize technical service operations for a renowned luxury watch brand.
Overview
Rado, a distinguished brand renowned for its innovative design and high-tech materials, is part of the Swatch Group, the world's largest watchmaking group. The company is celebrated for its pioneering spirit and commitment to excellence, offering a dynamic environment for professionals passionate about luxury timepieces.
Role & Responsibilities
- Oversee the technical service operations to ensure efficiency and quality standards are met.
- Develop and implement strategic plans to enhance service delivery and customer satisfaction.
- Manage and lead a team of technical service professionals, providing guidance and support.
- Coordinate with cross-functional teams to optimize processes and resolve technical issues.
- Monitor performance metrics and prepare reports for senior management.
- Ensure compliance with industry regulations and company policies.
Qualifications
- Bachelor's degree in Engineering, Business Administration, or a related field.
- Proven experience in technical service management within the luxury goods sector.
- Strong leadership and team management skills.
- Excellent problem-solving and analytical abilities.
Skills
Experience
A minimum of 5 years of experience in a technical service management role, preferably within the luxury watch or related industry.
Education
Bachelor's degree in Engineering, Business Administration, or a related field.
Benefits
Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.
Culture
Rado fosters a culture of innovation and excellence, encouraging employees to push the boundaries of design and technology. The company values creativity, collaboration, and a commitment to quality, providing a supportive and inspiring environment for career growth.