Assistant Retail Training Manager

Overview

Qeelin is a distinguished luxury jewelry brand, renowned for its exquisite craftsmanship and contemporary designs. As part of a prestigious conglomerate, Qeelin offers a dynamic and innovative work environment, fostering creativity and excellence. The brand is committed to nurturing talent and providing opportunities for professional growth within the luxury fashion industry.

Role & Responsibilities

• Assist in the development and implementation of retail excellence initiatives and special projects in Mainland China.
• Ensure adherence to brand guidelines to maintain consistency in brand image and service standards.
• Oversee customer-centric initiatives to drive growth, profitability, and customer satisfaction.
• Analyze KPIs to enhance client engagement and sales performance, ensuring training materials are up-to-date and effective.
• Facilitate training courses and conduct follow-ups to ensure the learning process is completed.
• Lead the implementation of retail digital tools for sales and clienteling, ensuring full utilization.
• Plan and complete induction sessions for new hires in retail and office roles.
• Collaborate with the retail team to develop action plans for achieving sales objectives.
• Identify training needs and create agile training programs in partnership with the retail team.
• Gain and share knowledge of competitor brands to enhance brand positioning.
• Manage administrative tasks for the training team, including payment processing and logistics.
• Support CRM events to enhance client engagement and showcase the brand image.

Qualifications

• Proven experience in retail training or retail management within the luxury sector.
• Strong analytical skills with the ability to interpret KPIs and implement strategic actions.
• Excellent communication and presentation skills.
• Proficiency in digital tools and platforms related to retail and clienteling.

Skills

Experience

A minimum of 3-5 years of experience in retail training or management within the luxury fashion industry is required.

Education

Bachelor's degree in Business, Marketing, or a related field is preferred.

Benefits

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.

Culture

Qeelin fosters a culture of innovation and excellence, encouraging creativity and collaboration among its employees. The brand values diversity and inclusivity, providing a supportive environment where talent can thrive and contribute to the brand's success.