Assistant Retail Training Manager
Join Qeelin in Shanghai as an Assistant Retail Training Manager. Drive retail excellence and customer engagement in the luxury sector.
Overview
Qeelin, a distinguished name in the luxury jewelry sector, operates under the auspices of the Kering Group, a global leader in luxury fashion. Known for its fusion of traditional Chinese motifs with contemporary design, Qeelin offers a unique work environment that champions creativity and innovation. As part of the Kering family, employees benefit from a wealth of resources and opportunities for professional growth within the luxury industry.
Role & Responsibilities
- Assist the line manager in developing and implementing retail excellence initiatives, special projects, operating plans, and budgets in Mainland China.
- Ensure the implementation of retail excellence standards in alignment with brand guidelines to maintain consistency with the brand's image and service standards.
- Develop and oversee customer-centric initiatives aimed at driving growth, profitability, and customer satisfaction.
- Analyze key performance indicators (KPIs) and implement actions to enhance client engagement and boost sales performance.
- Ensure training materials and tools are well-developed and updated to meet retail needs.
- Facilitate training courses and conduct follow-ups to ensure the learning loop is completed.
- Lead the implementation of retail digital tools in sales and clienteling to ensure full utilization.
- Plan and complete induction sessions for all new hires in retail and office roles.
- Collaborate with the retail team to create and execute action plans to achieve sales objectives.
- Identify training needs and create agile training programs in partnership with the retail team.
- Gain and share knowledge of competitor brands, products, and services.
- Lead administrative tasks for the training team, including payment processing and logistics arrangements.
- Support CRM events in presentation and client engagement to effectively showcase the brand image.
Qualifications
- Proven experience in retail training or a similar role within the luxury sector.
- Strong analytical skills and the ability to interpret business metrics.
- Proficiency in digital tools for sales and clienteling.
- Excellent communication and presentation skills.
- Ability to work collaboratively with cross-functional teams.
Skills
Experience
A minimum of 3-5 years of experience in retail training or a related field within the luxury fashion industry.
Education
Bachelor's degree in Business, Marketing, or a related field.
Benefits
Employees enjoy comprehensive benefits, including health insurance, retirement plans, and exclusive access to luxury brand discounts.
Culture
Qeelin fosters a culture of innovation and excellence, encouraging employees to explore creative solutions and contribute to the brand's legacy of luxury and sophistication. The work environment is collaborative, with a strong emphasis on professional development and growth.