Receptionist

Overview

Purdey is a distinguished British luxury brand specialising in bespoke sporting goods and traditional craftsmanship. Renowned for exacting standards and highly personalised client service, the company operates boutiques and service locations that combine heritage artisanal skills with a refined retail experience.

Role & Responsibilities

• Provide immaculate front-of-house reception duties on Saturdays: welcome clients, manage the switchboard and route enquiries with discretion.
• Operate appointment scheduling and diary management for in-house specialists and client consultations.
• Maintain reception area presentation to the brand's luxury standards and manage incoming and outgoing correspondence and parcels.
• Process basic transactions, handle cash or card payments and support point-of-sale procedures as required.
• Support administrative tasks including filing, data entry, and preparing documents or client briefs for store or workshop teams.
• Liaise with internal teams (sales, workshop, management) to ensure smooth client service and a seamless customer journey.

Qualifications

• Right to work in the UK and reliable Saturday availability.
• Impeccable personal presentation and professional demeanour appropriate to a luxury brand.
• Strong verbal and written English; numeracy sufficient for basic cash handling and reconciliation.
• Previous experience in front-of-house, reception, luxury retail or hospitality is preferred.

Skills

Experience

Preferably at least one year of reception, front-of-house, retail or hospitality experience, ideally within a premium or luxury environment where high standards of client care are required.

Education

GCSEs or equivalent; candidates with vocational qualifications in administration or hospitality are welcome.

Culture

Purdey cultivates a culture rooted in craftsmanship, discretion and meticulous client service. Teams are small and mission-driven, with a strong emphasis on professional presentation, respect for tradition and delivering personalised experiences to a discerning clientele.