Customer Care Manager
Join Puig in Barcelona as a Customer Care Manager, overseeing customer service excellence in the luxury fashion industry. Permanent position with growth opportunities.
Overview
Puig is a prestigious name in the luxury fashion and fragrance industry, known for its innovative approach and commitment to excellence. As a family-owned company with a rich heritage, Puig operates globally, offering a dynamic and inclusive work environment that fosters creativity and professional growth.
Role & Responsibilities
- Oversee and manage the customer care team to ensure high-quality service delivery.
- Develop and implement customer service policies and procedures.
- Monitor and analyze customer service metrics to improve service quality.
- Collaborate with cross-functional teams to enhance customer satisfaction.
- Handle escalated customer complaints and provide effective resolutions.
Qualifications
- Proven experience in customer service management within the luxury sector.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in customer service software and tools.
- Ability to analyze data and derive actionable insights.
Skills
Experience
A minimum of 5 years in a customer service management role, preferably within the luxury fashion or fragrance industry.
Education
Bachelor's degree in Business Administration, Marketing, or a related field.
Benefits
Competitive salary package, comprehensive health benefits, and opportunities for professional development.
Culture
Puig fosters a culture of innovation and collaboration, encouraging employees to push boundaries and explore new ideas. The company values diversity and inclusivity, creating a vibrant workplace where every voice is heard and respected.