Customer Care Executive

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Location BarcelonaCataloniaSpain
Type Full-Time
Seniority Mid-Level
Posted Mar 2, 2026

Join Puig in Barcelona as a Customer Care Executive, managing customer inquiries for the France and Benelux regions. Ideal for candidates with luxury sector experience and fluency in French and English.

Overview

Puig is a renowned fashion and fragrance company with a rich heritage of crafting exceptional luxury products. As a family-owned business, Puig is celebrated for its commitment to innovation, creativity, and sustainability. The company operates globally, offering a dynamic and inclusive work environment that fosters professional growth and development.

Role & Responsibilities

  • Manage customer inquiries and complaints for the France and Benelux regions efficiently and professionally.
  • Coordinate with internal departments to resolve customer issues promptly.
  • Maintain accurate records of customer interactions and transactions.
  • Analyze customer feedback to identify trends and areas for improvement.
  • Develop and implement customer service procedures and policies.

Qualifications

  • Fluency in French and English is required; proficiency in Dutch is advantageous.
  • Bachelor's degree in Business, Communications, or a related field.
  • Previous experience in a customer service role within the luxury sector.

Skills

Excellent communication and interpersonal skills. Strong problem-solving abilities. Proficiency in CRM software and Microsoft Office Suite. Ability to work independently and as part of a team.

Experience

A minimum of 3 years of experience in customer service, preferably within the luxury fashion or fragrance industry.

Education

Bachelor's degree in Business, Communications, or a related field.

Benefits

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Culture

Puig fosters a culture of creativity and collaboration, encouraging employees to contribute innovative ideas and solutions. The company values diversity and inclusivity, creating a supportive environment where all team members can thrive.