Consumer Operations Executive
Join Puig in London as a Consumer Operations Executive, enhancing customer service excellence in a permanent role.
Overview
Puig is a prestigious family-owned fashion and fragrance company with a rich heritage in the luxury industry. Known for its innovative approach and commitment to excellence, Puig collaborates with some of the most esteemed brands in the world, offering a dynamic and inspiring work environment.
Role & Responsibilities
- Manage consumer operations and ensure high-quality customer service.
- Coordinate with internal teams to resolve consumer issues efficiently.
- Analyze consumer feedback to improve service delivery.
- Develop and implement strategies to enhance consumer satisfaction.
- Maintain accurate records of consumer interactions and transactions.
Qualifications
- Proven experience in customer service or consumer operations.
- Strong problem-solving and communication skills.
- Ability to work collaboratively in a fast-paced environment.
- Attention to detail and strong organizational skills.
- Proficiency in CRM software and customer service tools.
Experience
At least 2 years of experience in customer service or consumer operations within the luxury sector.
Education
Bachelor's degree in Business Administration, Marketing, or a related field.
Culture
Puig fosters a culture of creativity and innovation, encouraging employees to push boundaries and explore new ideas. The company values diversity and inclusivity, creating a supportive and collaborative workplace where talent can thrive.