Prada Team Manager

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Location
Employment Full-time
Seniority Manager
Posted Sep 1, 2025

Join Prada Group in Rome as a Team Manager, overseeing sales and customer service in a luxury retail environment. Embrace a creative and inclusive culture with opportunities for professional growth.

Overview

Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation. As a global leader in the luxury sector, the Group operates across more than 45 countries, encompassing renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a diverse workforce representing over 100 nationalities, Prada Group is committed to excellence and creativity.

Role & Responsibilities

  • Ensure exceptional customer service and foster cross-selling among product categories.
  • Analyze department performance and implement actions to achieve business objectives.
  • Provide commercial suggestions to the Store Manager.
  • Drive the team to exceed their KPIs.
  • Stay informed on market trends and share insights with relevant functions.
  • Promote the development of the e-commerce channel.
  • Enhance customer satisfaction and loyalty through excellent service and clienteling activities.
  • Train and inspire sales staff in product knowledge, sales techniques, and company procedures.
  • Identify high-potential collaborators for internal development opportunities.
  • Ensure effective communication and encourage information sharing through morning briefings.
  • Maintain in-depth product knowledge and support product/collection training needs.
  • Provide feedback and suggestions on department needs to the Store Manager.
  • Ensure the visual presentation of the department and efficient back-of-house organization.
  • Protect company assets and uphold staff grooming standards.

Qualifications

  • Business/Retail Management degree or equivalent is a plus
  • Fluent spoken English; other languages are desirable

Skills

Passion and knowledge of the managed product category Business-driven mindset Team player with leadership and influence capabilities Strong customer service approach Confident, enthusiastic, and positive demeanor Problem-solving abilities Organized and detail-oriented Interest in luxury/fashion, art, and design

Experience

Proven experience in a similar role within the luxury fashion industry is required.

Education

Business/Retail Management degree or equivalent is a plus

Benefits

Prada Group offers a creative and international work environment, fostering professional growth and valuing the talent and passion of its employees. The company promotes an inclusive workplace, ensuring equal opportunities for all candidates.

Culture

Prada Group is driven by a culture of curiosity and the pursuit of excellence, valuing diversity as a core strength. The company is committed to creating a fair and respectful workplace, promoting inclusivity and equal opportunities for all.